Payment Terms and Conditions

Utility Bills Water Charges

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Calculated by the numerical reading on the water meter. Rate information

Meter Readings

Monthly

Billings Mailed

Monthly

Payment Deadline

15 days from the date of the billing

Lost Bills

Customers are responsible for the timely payment of the account, whether the bill is received or not. A copy can be obtained by contacting customer service at 512-990-6100 or utilitybilling@pflugervilletx.gov.

Bills not paid by Due Date/Late Fees

Please pay your bill by the due date. Bills not paid by the due date are assessed a 10% penalty.

Termination Notices

Notices are mailed to accounts that are two months past due. Utility service will be disconnected if the payment is not received in the Utility Office, in full, by the extended due date on the termination notice.

Payment Arrangements

If an arrangement for payment has been documented on the account, payment of the entire promised amount must be made on or before that date to avoid termination of service. No further notification will be received.

Reconnection of Services

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If services are terminated, the full balance due plus an additional $50.00 fee must be paid to have utilities reconnected. Payment must be made no later than 4:30 PM to reinstate service the same day.

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Customer service representatives are available Monday through Friday, 8 a.m. to 5 p.m. - 512-990-6100 to assist with connection or disconnection of service and billing questions.

Confidentiality

You have the right to maintain confidentiality of certain personal information. To request confidentiality of personal information contained in utility account records, please complete the confidentiality form and return to City of Pflugerville, PO Box 589, Pflugerville, TX 78691.

Questions?

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Office Hours:
Monday to Friday, 8am - 5pm

Returned Checks
A returned check charge may apply for each check, credit or debit card transaction or automatic draft returned unpaid to the City of Pflugerville for any reason.

Organizations that offer Financial Assistance
Click here for a list of organizations that offer financial assistance or assistance for seniors and people with disabilities.